Returns & Exchanges

At Aqua Amore Ltd, we strive to ensure your premium beverages and gourmet foods arrive in perfect condition, but we offer a 14-day return window for unopened and undamaged items. Due to health and safety regulations, perishable goods cannot be returned once the seal is broken.

Return Process

• 1.
  Contact Support

  Notify our customer service team within 14 days of delivery by emailing your order number and reason for return to our support desk.

• 2.
  Prepare Your Package

  Ensure the items are in their original, unopened packaging and securely boxed to prevent glass breakage or damage during transit.

• 3.
  Ship the Items

  Send your return via a tracked courier service to our London warehouse; please note that return shipping costs are the responsibility of the customer unless the item is faulty.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process a refund to your original payment method within 5 to 7 business days.